Adams & Company
When Every Building Runs Differently — And Your Team Has to Run Them All
INSIGHT OVERVIEW
The Problem
Adams & Company has been managing commercial real estate in New York City for four generations. With 18 properties across the portfolio, a lean operations team, and decades of institutional knowledge built into how things get done, they were surviving on experience alone.
The legacy system they relied on was exactly that: a way to log and track daily, weekly, and monthly maintenance tasks. But logging isn't accountability. Reports existed, but pulling them was manual. Data was scattered. Staff could manipulate entries. And when ownership needed to understand what was actually happening on the ground, the answer required time, paper, and guesswork.
The deeper problem was uniformity. Different buildings ran differently. Staff moved between properties but had to relearn processes at each one. Vendors came and went with no reliable way to verify when they arrived, what they did, or how long they stayed. And with constant pressure from New York City's expanding local law compliance requirements — the administrative burden was growing faster than the team.
Ben Peluso, Director of Operations, put it plainly: other technology companies would walk in with impressive platforms built by engineers who had never seen a boiler, let alone understood how one affects a building's operations. The tools were sophisticated. The people behind them weren't speaking the same language.
The Solution
Adams & Company rolled StringBean out deliberately — starting with two tech-forward staff members at select properties, gathering feedback, refining, and then expanding portfolio-wide. Before going company-wide, they brought all on-site managers into one room and asked them directly: what works, what doesn't, what are you not using?
That collaborative process produced something most technology rollouts don't: genuine buy-in at every level.
The platform now powers daily, weekly, and monthly maintenance workflows across all 18 properties — configured to each building's specific requirements. Every task is timestamped, photo-documented, and traceable. Staff can move between properties and immediately operate within a familiar system. Reports that used to require hours of manual work are now generated on demand.
VendorSense — StringBean's contractor check-in and check-out module — gave Adams & Company something their vendor relationships had never had: verified data. Every contractor now checks in via QR code when they arrive and checks out when they leave. Building managers 10 blocks away know in real time what's happening on-site.
"If you want to be paid, scanning in is now part of the workload. We communicate it to our vendors' upper management, who ensure their staff comply. And when contract renewals come up, we have the data to back the conversation."
— Ben Peluso, Director of Operations, Adams & Company
Beyond accountability, the platform created a new management layer: a real-time operational snapshot across the entire portfolio. Ken Walsh can now open StringBean, scan across all 18 properties, and see what's happening with every piece of equipment, every workflow, every staff member's activity — without being on-site.
The Results
Unified workflows across all 18 properties — staff move between buildings without relearning processes
Vendor accountability established for the first time — verified check-in/check-out data for every contractor visit
Compliance documentation automated — timestamped, photo-backed records ready for any agency or insurer
Real-time portfolio visibility without being on-site — management snapshot from any device
Staff buy-in achieved through a phased rollout with direct user feedback integrated into the platform configuration
NYC local law compliance workflows in development — NYC Department of Buildings database integration underway
The Bottom Line
Adams & Company didn't need another technology vendor. They needed a partner who had turned wrenches, managed labor, and understood what it means to be accountable for a building that never stops running. StringBean delivered that — and then built the tools around it.
For a fourth-generation company managing 18 New York City properties with a lean team and growing compliance obligations, StringBean didn't just improve efficiency. It gave them the operational clarity they've always needed — and a platform that keeps getting better because they keep pushing it.
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